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PRODUCTS

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Developer of High Value Software Solutions for the Retail Automotive Vertical Market
 
Overview

 

 

 

 

 

 

 

 

PRODUCTS

Customer Relationship Management image



Drivers License Scanning:

In all states and in Canada we have the ability to capture name, address, city, state, zip and DL#. As well as an image of the scanned driver's license.

  • Provides easy and accurate way to capture customer information.
Daily Work Plan:

You have the option to either print a Work Plan or work the plan directly from your personal computer screen. You can look at your plan for a day, week or month.
  • Provides systematic follow up for sales staff.
  • Manages salespeople�s time more efficiently.
  • Reduces duplication of efforts.
  • Reduces lost sales.
Defined Rules of Follow-up:

Management defines the rules of follow-up for prospects and customers. You can choose telephone calls, letters or email. You set the intervals, one day call, 2nd day letter or email, anniversary date, etc.
  • Specify type of media prospects clients will receive; email, letters, phone calls.
  • Specify when client will receive contact.
  • Stay in touch with prospects and clients giving you the opportunity to sell more cars.
Credit Application Data:

Advent provides a screen that collects credit application information. We store the information indefinitely. You can either print a Law or Manufacturer application on a laser printer. When your customer returns 2, 3, or 4 years later all you do is update and reprint. Advent has the capability to save multiple credit apps from any one customer and enforce new data entry for the sales person for the current transaction.
  • Helps process repeat customers.
  • Provides a professional image to your customers.
Customer Defined Source:

You can define up to 99 different advertising sources, i.e. newspapers, radio, internet, etc. so that you can understand what media is building the best traffic.
  • Identifies where you should target your advertising dollars.
Customer Defined Category:

You can define up to 99 different categories; i.e. golfer, hunter, camper, vehicle type wanted, lifestyle details and thus you can do email or letter campaigns directly to your chosen audience.
  • By categorizing your prospects and customers you develop target marketing programs increases sales.
  • Increase profitability with systematic follow up.
  • Improve client retention.
  • Turn prospects into buyers.
Salesperson may set his own Follow-up:

Salespersons have the ability to setup follow-up contact dates based on conversations with clients. This gives the salesmen more ownership in staying in contact with their clients.
  • Salesperson has the right tools to help generate better relationship between dealership.
  • Salesperson can enter follow-up through his PC eliminating duplicate effort.
Salesperson may Set their own Appointments:

Salespersons have the ability to setup appointments based on conversations with clients. This gives the salesmen more ownership in staying in contact with their clients.
  • Salesperson setups their own appointments directly through their PC eliminating duplicate effort.
  • Management can see exactly what activities have been done.
Prospect Forms:

Automatically program the system to print laser generated forms such as a four square with prospect and vehicle information, credit application, vehicle appraisal forms and other process supports documents.
  • Salespeople do not have to hand write documents.
  • Improves professional image of the dealership.
Memos:

Memos provides better communication between the salesmen, desking, F&I and the office thus eliminating misunderstandings.
  • Improved communication eliminates lost revenue.
  • Identifies issues that need to be addressed eliminating lost yellow sticky notes.
  • You track showroom activity by creating different memo types.
Prospect Detail Screen:

Records detailed prospect information such as name, address, telephone number, vehicle desired, and trade-in. Screen includes areas for the sales department to modify and classify prospects and customers, for example by: Type of Up, Showroom, Phone or Internet, Be-Back, Demo, Write up, New/Used, and Turned.
  • Allows for timely and informed follow-up.
  • Saves time, simple entry of information.
  • Dealer defined types, events and statuses.
  • Tracks prospects and customers easily and accurately for reports and mailers.
Used Vehicle Search:

Match trade-in vehicles available through prospects with a vehicle desires by another prospect. Searches by the year, make and model.
  • Increases opportunity for sales.
  • Generates more satisfied customers.
Track Orphan Prospects and Customers:

You have the advantage of reassigning automatically orphaned prospects and customers. This gives you control over a lost source of potential revenue.
  • Improves the number of potential opportunities.
  • Management gains control over sales organization.
Productivity Reports:

Advent produces Anniversary Report, Birthday Report, Prospect and Customer Lists, Ups Source Report, Daily Ups Log, Lease Terminations by Month, Lease Terminations by Date, Zip Code Report,, Commission for Individuals, just to name a few.
  • Reports available for any range of dates, week-to-date, month-to-date and year-to-date.
  • Helps pinpoint salesperson's strengths and weaknesses.
  • Better utilization of Salespeople's time.
  • Better utilization of Management's time.

Internet lead handling


Internet Leads:

Internet leads from the national web lead generators and your own web site are automatically uploaded to the system through our embedded email utility.

  • Leads are assigned on a rotation basis to sales people responsible for internet business.
  • All data inbound is automatically parsed and records are edited (if on file) or created automatically.
  • Leads are sourced automatically based on sender.
  • Auto responses may be set up based on your dealership response promise.
  • All inbound and out bound email is copied to the client folder in order to consolidate communication history on the transaction.
  • Includes what vehicle customer is interested in.
Production USPS Mail generation and handling:

Advent's system has a production USPS mail handling facility for processing volume USPS mail.
  • Uses Microsoft Word for templates.
  • All data in the system is easily merged with word.
  • Is Graphics and image capable.
  • Dealership logos and letterhead can be created along with specific content.
  • Edit checks records for correct data presence to eliminate waste.
  • Prints letters and envelopes on appropriately equipped printers.
Embedded email:

Sales people can communicate to clients using our embedded email utility. All communication between sales person and client is kept in the client record to develop a communication history on the transaction.
  • Uses sendmail as base mail engine.
  • Is attachment capable.
  • Is configured to control spammers hackers and mail forwarders.
  • Has rule based production email for automatic scheduled message delivery and for mass email delivery.
  • Has extensive user security to prevent abuse.
BDC Capability:

Advent's CRM system is capable of being configured to support multiple client follow up activities based on job title and responsibilities.
  • F&I can be reminded about finance follow up items.
  • BDC can handle showroom follow up in a business development center environment.
  • Sales peoples' work plans can contain the basics of showroom follow-up.
  • Sales Desk personnel can be reminded about aged inventory or outstanding items.
  • Management work plans can contain information such as when a vehicle is sold or if there is an exception ie. A problem situation arises
Inventory Management:

Maintains electronic stock card system for all new and used car inventories and a separate file is maintained for vehicles on order and in-transit.
  • Inventory is as current as the last entry.
  • Makes it easy for salesperson to find quickly a vehicle the customer wants.
  • Replaces bulky and out of date inventory cards; cards are never lost or destroyed.
  • Locates vehicles for the dealership quickly and easily.
  • Updates vehicles information quickly; entries can be done simply and selectively.
  • Tracks vehicle tire fees, weight fees.
Complete Vehicle History:

Tracks every piece of information on an individual vehicle from the day it is ordered until the day of the sale. The vehicle information can be recalled from the prospect screen, inventory screen or deal screen.
  • Ensures records are accurate and complete.
  • Reduces data entry time; transfers information from order file to current inventory file.
  • VIN explosion increases accuracy of information entered.
  • Includes any service RO and PO information during the vehicle's life in inventory.
  • Gives true cost including general ledger balance to employee�s authorized to see same.